1. Who we are
Paradosso Private Limited ("Paradosso", "we", "us") (CIN: U62013HR2025PTC138291; registered office: 3172, Sector 49, Faridabad, Haryana, 121001, India) operates the KyaHoga app. We decide why and how your personal data is used, so we are the "Data Fiduciary" under the Digital Personal Data Protection Act, 2023 ("DPDP Act"), and the body corporate responsible for your information under the Information Technology Act, 2000 and its rules.
This policy explains what we collect, why, who receives it, how long we keep it, and the choices you have. It applies to the KyaHoga mobile app for users in India. Please read it with our Terms and Conditions.
Contact for privacy matters and grievances: Sunil Kumar, Customer Support Head, contact@paradosso.in, 3172, Sector 49, Faridabad, Haryana, 121001.
2. What we collect
| Data | When and how | Why we need it |
|---|---|---|
| Mobile number | You enter it to sign in | Sign-in, OTP, account identification, support |
| OTP | You enter it. We store only a hashed (BCrypt) copy for up to 10 minutes | Verify that the number is yours |
| Name | You enter it during setup (a nickname is fine) | Address you in chats |
| Date, time and place of birth (with map coordinates of the place) | You enter them during setup. They cannot be edited later | Calculate your Vedic birth chart and give personalised answers |
| Chat messages and AI replies | When you chat | Provide the service and show your history |
| Language and display preferences | Settings | Show the app in your language and theme |
| Support requests | When you contact us | Resolve issues and improve safety |
| Push notification token, device model, OS version, app version | Automatically, if you allow notifications | Deliver service notifications and keep the app working |
| App usage events and crash reports | Automatically from when you open the app, through Google Firebase Analytics and Crashlytics | Fix bugs and understand how features are used. We do not send your phone number, name or birth details to analytics |
| Security logs (user id, IP address, time of key actions such as sign-in or deletion) | Automatically | Prevent abuse and investigate incidents |
| Credit balance and credit history | Created when you register | Track your 3 free questions |
We do not collect your contacts, photos, microphone, precise device location, or payment details in this version. Place of birth is a place you search for and select, not your current location.
Please avoid sharing sensitive details in chat that you would not want stored, such as medical records, passwords, bank details or identity numbers. The AI does not need them to answer you.
3. Why we use your data
- To create and secure your account and send OTPs.
- To calculate your chart and generate AI replies.
- To keep your chat history so you can return to it.
- To keep track of your free questions.
- To provide support and handle reports and grievances.
- To protect the Service by detecting fraud, abuse and security incidents.
- To fix bugs and improve the app using analytics and crash reports.
- To comply with law and respond to lawful requests.
We do not sell your personal data. We do not use it for advertising or to build advertising profiles. We do not send promotional messages. We do not use your chats to train AI models.
4. Your consent
We process your data on the basis of your consent. You give it when you tap Continue on the login screen, which tells you that by continuing you agree to the Terms and this Privacy Policy. This includes the sharing of your details with our AI service provider described in section 5. We also process some data where the law permits or requires, for example for security and legal compliance.
Consent is voluntary and you can withdraw it at any time. To withdraw consent, write to contact@paradosso.in from your registered mobile number, or delete your account in the app under Settings → Delete Account. If you withdraw consent for AI processing, chat stops working because the AI cannot answer without your details. Withdrawing does not affect processing already done. We keep a record of when you gave consent and which version of this policy applied.
You can turn off push notifications in your phone settings. Usage analytics and crash reports start when you open the app. To stop them, write to contact@paradosso.in.
5. Who receives your data
We use service providers who process data for us on our instructions. Where the law requires, we have contracts in place.
| Provider | What they receive | Purpose |
|---|---|---|
| Cloud hosting provider (Google Cloud, India region) | All data we store | Servers and databases |
| Third-party AI service provider | Your name, date, time and place of birth (including map coordinates), and your chat messages | Generate AI replies |
| MSG91 | Your mobile number and OTP message | SMS delivery |
| Google Maps Platform | The place text you type when searching your birthplace | Birthplace search |
| Google Firebase (Analytics, Crashlytics, Cloud Messaging) | App events, crash data, device identifiers, push token | Analytics, crash reports, notifications |
We may also disclose data to authorities when the law requires, to professional advisers under confidentiality, and to a successor if our business is sold or restructured, with notice to you. We do not share your data with advertisers or data brokers.
AI and your data. The AI service provider must see your birth details and your message in order to answer. Under the paid service terms we use, the provider does not use this content to train its models, and it may keep it for a limited time for security and abuse monitoring. AI answers are generated automatically and may be inaccurate.
Who can read your chats. We do not read your chats. If you send us a support request, we can see the content you choose to send us, and only that.
6. Where your data is stored and transferred
Our primary servers are in India. Some providers listed in section 5 may process data on infrastructure outside India. We transfer data only in line with the DPDP Act and any restrictions the Government notifies.
7. How long we keep it
We keep personal data only as long as needed for the purposes in section 3 or as the law requires.
| Data | Retention |
|---|---|
| Account details (phone, name, birth details, preferences) | While your account is active. Erased within 30 days after you delete your account (up to 90 days where technically needed) |
| Chat history and AI conversation state | While your account is active. Erased with your account on the same timeline |
| OTP records | Expire in 10 minutes. Purged within 24 hours |
| Support tickets and reports | 6 months after the ticket is closed |
| Security and audit logs | 6 months from creation, or longer where the law requires |
| Credit history | 6 months after account deletion |
| Analytics and crash data | Kept by Google Firebase under its standard settings, and contains no phone number, name or birth details |
| Backups | Overwritten within 6 months. Deleted data is not restored to the live system |
8. Your rights
Under the DPDP Act you may:
- Access a summary of the personal data we process and the parties it has been shared with.
- Correct or update inaccurate or incomplete data. Birth details are locked after you save them. Contact us if you entered them wrongly.
- Erase your personal data when it is no longer needed or you withdraw consent, subject to the retention the law requires.
- Withdraw consent at any time (section 4).
- Grieve: raise any issue with us (section 15).
- Nominate another person to exercise these rights if you die or become unable to do so.
To use a right, write to contact@paradosso.in from your registered number. We may need to confirm it is you. We aim to respond within 30 days, and in any case within the period the law allows (currently up to 90 days). There is no charge. If you are unhappy with our response, you can complain to the Data Protection Board of India once the relevant provisions are in force.
9. Deleting your account
You can delete your account in the app under Settings → Delete Account (you will be asked for an OTP), or by writing to contact@paradosso.in from your registered number if you no longer have the app. When you do:
- We erase your phone number, name, birth details, chat history, preferences, device tokens and support tickets within 30 days (up to 90 days where technically needed).
- We ask our service providers to delete copies they hold, where technically possible.
- We keep limited records as listed in section 7 where the law or a genuine dispute requires. We do not use them for anything else.
- Deletion is permanent. If you register again later, we treat you as a new user.
10. Security
We use encryption in transit (TLS), hashed OTPs, token-based sign-in with server-side revocation, access controls and monitoring. No system is completely secure. If a personal data breach affects you, we will notify you and the authorities as the law requires, in plain language, explaining what happened, what we are doing, and who to contact.
11. Children
The Service is for people aged 18 and over. The app checks the date of birth you enter and does not allow anyone under 18 to continue. We do not knowingly collect personal data from anyone under 18. If you believe a minor has used KyaHoga, write to contact@paradosso.in and we will delete the data.
12. Notifications
With your permission we send service notifications only, such as replies and account alerts. We do not send promotional messages. You can turn notifications off at any time in your phone settings.
13. Cookies and tracking
The app does not use browser cookies. Firebase may use app or device identifiers for analytics and crash reporting. We do not track you across other companies' apps or websites for advertising, and we do not use your advertising ID.
14. Changes to this policy
We may update this policy when our practices or the law change. Updates apply from the date published at /kyahoga/privacy.html, and the "Last updated" date will change. For changes that materially affect how we use your data, we will show a notice in the app, and we will ask for fresh consent where the law requires. Earlier versions are available on request.
15. Contact and grievance
Grievance Officer / privacy contact: Sunil Kumar, Customer Support Head
Email: contact@paradosso.in
Address: Paradosso Private Limited, 3172, Sector 49, Faridabad, Haryana, 121001, India
We acknowledge complaints within 48 hours and aim to resolve them within 30 days.